Core complaints data
28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Guidance
Our role in the development of road investment strategies
24 March 2025
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Information on our role in the development of the future road investment strategies, and links to key documents relating to the advice we provided during the development of RIS2 (2020 to 2025).
Complaints handling procedures
19 March 2025
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Information on complaints handling procedures for train and station operators.
Registers of doctors, psychologists and training and examination centres
11 February 2025
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Only recognised doctors, psychologists and training and examination centres listed can carry out the examination or training and examination of train drivers.
Template station and depot documentation
24 January 2025
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This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.
European derived railway safety legislation
16 December 2024
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This page gives an overview of how European railway safety legislation has been retained in the UK.
Accessible Travel Policy (ATP)
6 December 2024
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Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
Access charging framework for use of Network Rail infrastructure: user guide
25 September 2024
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An overview of the main regulated charges paid by train operators in control period 7 (CP7) for accessing the part of the GB rail network that is owned and operated by Network Rail.
Review of the access charges framework for CP8
25 September 2024
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Our review of the access charges framework for the national rail network.
Summary guidance on rail open access applications
12 September 2024
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A consultation on summary guidance for the rail industry on open access applications. The guidance also introduces a routine approach to monetising costs and benefits, and removes the benchmarking stage of the Not Primarily Abstractive Test (NPA).