Press releases

ORR has concluded its review of Southern train’s customer service for passengers needing help using trains, which has led to changes in Southern’s processes.

Regulator, the Office of Rail and Road (ORR), has today opened a market review of the supply of ticketing equipment and systems. These include ticket vending machines, ticket issuing systems, and ticket gates.

As part of the 2018 periodic review (PR18) of Network Rail, the Office of Rail and Road is today consulting on its approach to calculating the charges operators pay to access the rail network.

Train companies’ overall customer service is making progress with better passenger information and delay compensation, but complaints handling must improve.

ORR has today published its annual report on Network Rail’s performance. We have also issued documents to support the company and governments’ planning for the 2019-2024 spending period.

ORR has today published its review of Network Rail’s performance in Scotland, showing that it has made good progress on improving punctuality but that ORR has serious concerns over its planning and delivery of enhancement projects.

The Annual Assessment of Highways England’s Performance by the Office of Rail and Road (ORR), published today, has found that the company is performing well against most of its performance targets. ORR says however that continued improvement is needed to plan when work takes place throughout the year.

The Office of Rail and Road (ORR) has today published its Annual Report on Railway Health and Safety performance which shows passengers on the mainline railway continued to be assured of a safe journey on Britain’s railways. However, ORR identifies challenges which must be carefully managed if passengers and workers are to continue to be protected.

As the independent regulator for the UK’s railways, we have a statutory role in ensuring charges to run trains on relevant networks are underpinned by evidence and comply with legal requirements.

The Office of Rail and Road has today published safety principles it expects train companies to follow when rolling out and managing Driver Controlled Operation (DCO).