Press releases

The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.

The Office of Rail and Road (ORR) has authorised upgrades at Reading West railway station, ahead of their entry into service.

The Office of Rail and Road (ORR) has opened an investigation into the performance of National Highways, the company responsible for operating, maintaining and upgrading the strategic road network in England.

The Office of Rail and Road (ORR) has authorised two new station buildings and other significant enhancements at University railway station in Birmingham, allowing them to enter into service.

The rail regulator has announced that one of its deputy chief inspectors with a lengthy career in engineering and safety will succeed Ian Prosser CBE in the summer as HM Chief Inspector of Railways.

The Office of Rail and Road (ORR) has today revealed that London Liverpool Street has replaced London Waterloo as the most used railway station in Great Britain. The opening of the Elizabeth line was a principal contributing factor in the almost 80.4 million entries and exits to Liverpool Street between 1 April 2022 and 31 March 2023, an increase of around 50 million.

The Office of Rail and Road (ORR) has found that the railway station catering market is not working as effectively as it should be. Greater competition in this market would drive better value for passengers and for taxpayers.

Online ticket retailers have been tasked by the rail regulator to review how they present their fees when customers are buying tickets online, following a review which identified concerns with ‘drip pricing’.

Brent Cross West, London’s newest mainline station, has opened after the Office of Rail and Road (ORR) authorised it into service.