Press releases

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

The Office of Rail and Road, independent monitor of National Highways, has ensured steps have been taken by the government-owned company to increase the transparency of its performance at a regional level.

The Office of Rail and Road (ORR) is consulting on proposals offered by Rail Assessment Centre Forum (RACF) that aim to open up the provision of train driver psychometric assessments to greater competition.

Train passenger journeys across Britain’s railway in the summer increased by more than a third (36%) in July to September 2021, with 248 million people travelling by rail compared to 182 million in the first quarter of 2021-22.

Simpler ways for passengers to claim compensation for train delays have come a step closer. The Office of Rail and Road (ORR) has now finalised a new licence condition on train companies which they must comply with by next April.

The Office of Rail and Road (ORR) is increasing its scrutiny of future road funding for the strategic road network as plans are drawn up for the third road investment strategy (RIS3).

The Office of Rail and Road (ORR) has today published its Rail Industry Finance (UK) 2020-21 report.

London’s Stratford railway station recorded the most passenger entries and exits during a year that saw Britain’s passenger usage drop 78% compared with the previous year. This was the lowest level of journeys seen since at least before 1872 and is a result of the pandemic.

The Office of Rail and Road (ORR) is calling for Network Rail to take action to retain a railway which more reflects the train service performance improvements seen over the pandemic, as more passengers return to the railway.