Press releases

Our survey, which asks passengers to share their experiences of receiving a train fare penalty or having been prosecuted, closes on 31 January.

The Office of Rail and Road announced today that it is directing HS1 Ltd to lower its charges for passenger and freight train operating companies to use the high speed rail line from London to the Channel Tunnel, from April 2025.

The Office of Rail and Road believes good progress has been made over the past year in the quality of information provided about planned rail replacement bus services, but concerns remain with the passenger experience during the actual journey.

The Office of Rail and Road (ORR) is asking passengers to complete a short questionnaire to share their experiences of being penalised for travelling by train, either for travelling without a ticket at all or without a valid ticket.

The Office of Rail and Road is asking for views on a new annual assessment, to be launched in 2025, that will rate the performance of how train companies provide assistance to disabled passengers.

Following ORR calling out its poor performance on reliability of its assistance to disabled passengers, train operator Northern has now provided the rail regulator with an acceptable action plan that sets out how they will improve passenger assistance.

The latest statistics from the Office of Rail and Road (ORR) show that train fare revenue between April 2023 and March 2024 rose by 14% to £10.4 billion compared to the previous twelve months, but at a slower rate than passenger journeys, which rose 16%. This is partly because passengers are making shorter journeys overall.

The Office of Rail and Road has today confirmed that London Liverpool Street station has retained its title as Great Britain’s most used railway station in 2023-24, gaining more than 14 million entries and exits since the previous year. Denton railway station in Greater Manchester becomes the least used station in Great Britain, at 54 entries and exits.

The rail regulator has given the go ahead for new train services between Swindon, Taunton and Weston-super-Mare from the end of 2025. The regulator has also set conditions on its approval to ensure the new, co-operatively owned operator has sufficient finance and rolling stock in place in good time.

Operators need to make improvements to their management of passenger help points at stations, says the rail regulator, after a report highlights poor reliability and monitoring of service quality, particularly for stations in England.