Blog

The Office of Rail and Road (ORR) has published a statement in response to Nicola Shaw’s scoping document on the structure and funding of Network Rail.

At the Office of Road and Rail (ORR), we've been reviewing how train and station operators handle passenger complaints. Passengers should be at the heart of the railway, and central to this, they now play an increasingly important role in the operation of the railway; both by contributing to a growing share of its running costs but also providing valuable feedback to ensure services better meet

Today we are celebrating World Statistics Day, a global event supported by the United Nations to recognise the importance of statistics in shaping our societies. Statistics are valuable in highlighting trends, and in many cases causes of these trends, in almost all aspects of our lives – from world market movements to tracking social change and progress.

The Office of Rail and Road (ORR) has appointed Russell Grossman as director of communications.

18 August 2015 Britain's railways are among the safest in Europe, but 175 years ago it was a different story. In the first decades of the nineteenth century, our pioneering railway system was unregulated, uncoordinated and to be honest, downright dangerous.

7 August 2015 Stephanie Tobyn, ORR's consumer deputy director, on what we are doing to empower passengers with right information during disruptions.

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

ORR CEO, Richard Price, looks back on how ORR has delivered against its strategic objectives for 2014-15.

Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.