Publications

We monitor performance through analysis of regular reports from Network Rail.

Signalling systems are an essential part of the railway. They keep passengers safe by ensuring trains do not come into conflict with each other and play a key role in freeing up capacity on our congested network.

Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.

ORR's civil service survey results.

We are responsible for the collection, monitoring and publication of rail customer complaints.

This page contains details of improvement notices issued in 2021.

This page contains the application form, model contracts, general approval and information relating to connection contracts.

Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.

The Railways Act 2005 sets out statutory procedures concerning proposals for the closure of passenger services, passenger networks and stations.