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ORR’s assessment of Network Rail’s Wales and Western region finds it successfully delivered engineering projects but calls for more action on structures inspections and track worker safety

13 July 2021
The Office of Rail and Road’s annual assessment of Network Rail’s performance shows the Wales and Western region was able to complete upgrade and renewal work despite the pandemic. The regulator also highlights the need for improvements to track worker safety and the examination of structures, in the region.

ORR’s assessment of Network Rail’s Southern region finds it is the best performing region, but action needed on structures and worker safety

13 July 2021
The Office of Rail and Road’s annual assessment of Network Rail’s performance shows the Southern region worked innovatively to carry out necessary maintenance and engineering works despite the challenges of the pandemic. The Southern region was Network Rail’s best performer overall against its company wide targets, which include metrics for operational delivery and asset performance.

Train operators are meeting ORR’s challenge to improve rail accessibility experience, and must continue progress as passengers return

6 July 2021
The Office of Rail and Road’s (ORR) annual rail consumer report shows that it has worked constructively across industry to deliver improvements for passengers, particularly on refund rights and accessibility, despite the challenges of the past year. The regulator also sets out its focus for the coming year on locking in these improvements through monitoring and enforcing adherence to its
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