Our people and performance
18 April 2024
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Better highways
18 April 2024
Service standards
18 April 2024
Introduction from chief executive John Larkinson
18 April 2024
Complaints handling procedures
18 April 2024
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Information on complaints handling procedures for train and station operators.
Regulator calls on rail operators to improve complaints processes and redress provision for disabled passengers
18 April 2024
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The Office of Rail and Road’s report, published today, finds some disabled passengers have experienced accessibility difficulties with the rail complaints process. There is also a lack of awareness of how to seek redress for booked assistance failures.
Vacancies
15 April 2024
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View and apply for current vacancies at the Office of Rail and Road.
Mainline certificates
12 April 2024
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ROGS safety certificates and authorisations issued by us for mainline operators.
Consents for condition 16 of Network Rail's network licence - financial ring-fence
11 April 2024
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A list of consents granted or denied since the modification to Condition 16 (financial ring-fence) on 18 Nov 2002.
Track access guidance
11 April 2024
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This guidance sets out our approach to regulating track access.
ORR gives approval for enhancements at Dore & Totley station
9 April 2024
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The Office of Rail and Road (ORR) has authorised significant enhancements at Dore & Totley railway station in Sheffield.
ORR Board: register of interests
8 April 2024
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The register of interests of ORR Board and Executive team members is reviewed annually and updated each time an individual's interests change.
Workforce management information
5 April 2024
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Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.
Office of Rail and Road April 2024 newsletter
4 April 2024
Board meeting minutes
4 April 2024
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ORR's board meets around ten times a year (monthly except August and December).
Monitoring Network Rail's efficiency
4 April 2024
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Our efficiency and finance assessment of Network Rail for 2023 relates to the fourth year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.
Periodic review 2023 (PR23)
4 April 2024
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Information about the 2023 periodic review (PR23) of Network Rail's outputs and funding for control period 7.
Holding Network Rail to account
4 April 2024
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How we hold Network Rail to account against the network licence.
Template station and depot documentation
2 April 2024
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This page is intended to be used as a quick reference for all ORR-issued template documentation relating to station and depot access, including access agreements, access conditions, annexes, amending documents and amending agreements.
Rail regulator’s review leads to 50% reduction in maximum fees for ticket refunds
28 March 2024
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New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.
Access for passenger operators
28 March 2024
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This page contains guidance modules and the application form for track access by passenger operators, both public service operators and open access.
Mainline network
28 March 2024
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Network Rail is the owner and operator of the majority of national railway infrastructure.
Access for freight operators
27 March 2024
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This page includes guidance, the application form, model contracts and general approvals for track access by freight operators.
Current track access applications
27 March 2024
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This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.