Core complaints data
29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Publications
Here you'll find all our publications, reports, determinations and statements.
Improvement notices 2021
28 March 2023
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This page contains details of improvement notices issued in 2021.
Connection contracts
27 March 2023
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This page contains the application form, model contracts, general approval and information relating to connection contracts.
Railway Safety Regulations 1999
10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.
Closures
27 February 2023
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The Railways Act 2005 sets out statutory procedures concerning proposals for the closure of passenger services, passenger networks and stations.
Responses to RAIB reports 2014
13 February 2023
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2014.
Provision of rail timetable information
10 February 2023
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Rail timetable changes take place twice a year, usually in May and December. New timetables must be published 12 weeks in advance.
Responses to RAIB reports 2020
8 February 2023
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2020.
Name
Name
7 February 2023
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The Localism Act 2011 sets out which plans local authorities and other public bodies should consult ORR on.
Responses to RAIB reports 2021
6 February 2023
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Our responses to the Rail Accident Investigation Branch (RAIB) in relation to their recommendations published in 2021.
Complaints Code of Practice
2 February 2023
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Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).
Initial consultation on periodic review of HS1 Ltd 2024 (PR24)
31 January 2023
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Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).
Better regulation
19 December 2022
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We work to create a regulatory and monitoring environment which is in the interests of rail and road users.
PR23 policy framework initial consultations
19 December 2022
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A consultation on outcomes, infrastructure performance and managing change and a technical consultation on the measures in our proposed CP7 outcomes framework.
Market study into the supply of automatic ticket gates and ticket vending machines
2 December 2022
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We carried out a market study into automatic ticket gates (ATGs) and ticket vending machines (TVMs) to review how the markets are working and to ensure the market conditions facilitate competition and innovation.
Disputed amendment to contracts (section 22a)
30 November 2022
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These are our decisions on amendments to contracts where Network Rail and the train operator could not reach agreement.
Passenger Information Improvement Plan
22 November 2022
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We have asked that Network Rail, train and station operators work together under the governance structure of the Rail Delivery Group (RDG) Board to publish a Passenger Information Improvement Plan.
Review of Network Rail’s access charges
20 October 2022
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In this consultation, part of ORR’s periodic review 2023 (PR23) programme, we presented further proposals in respect of Network Rail’s CP7 access charges.
Rail investment framework update
27 September 2022
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In this consultation, we presented the draft updated investment framework for comment and feedback.
Consultation on developing ORR's approach to environment and sustainable development
21 September 2022
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This consultation was on developing ORR’s approach to environment and sustainable development.
Environment and sustainable development
21 September 2022
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Delivering for the environment and sustainable development.
Investment Recovery Charge for Phase One of HS2 – Consultation on proposals and invitation to comment
11 August 2022
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ORR consulted on a proposal to permit the inclusion of an Investment Recovery Charge (IRC) in any future charging framework for HS2 Phase One.
Depot access
2 August 2022
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We regulate access to around 100 light maintenance depots in Britain which provide services to passenger and other trains.
Consultation on potential regulation of HS1 stations
27 July 2022
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We took on responsibility for the regulation of the four stations on the HS1 route on 27 July 2022.