We are carrying out an independent review of train operators’ revenue protection practices, including the use of penalty fares and prosecutions.
We'd like to hear from you if, for whatever reason, you boarded a train without a ticket, or with an invalid ticket, and as a result you:
- were required to buy a new ticket for your journey or pay an additional fare
- were required to pay a penalty fare, which included the cost of a new ticket
- faced prosecution by the train operator
- faced another action by the train operator
You should be aged 16 years or over to take part.
Ways to respond
Respond online.
If it is not possible for you to submit evidence online, you can also read the list of questions and write to:
Revenue Protection Review
Office of Rail and Road
25 Cabot Square
London E14 4QZ
If you are planning to write to us, please only send copies of any supporting documents and not the originals. You can redact personal data before posting. We are unable to return documents.
Please send your response by 17 January 2025.
More about the review
In November 2024 the Secretary of State for Transport wrote to ORR and asked us to conduct this review. You can find more details on the review's scope, timeline and governance in the terms of reference. We will provide a final report to the Secretary of State no later than 15 May 2025. Our report will look to make recommendations on any areas for change and improvement.
You may also find it useful to read our guide which explains more about the process and the information we are seeking.
Alternative formats
To request an alternative format please contact: revenueprotectionreview@orr.gov.uk. Read our accessibility statement.
Use of your personal data
We will use your information on an anonymised basis to inform our review, which may also form part of our final published report. We may want to get in touch with some individuals to learn more about your experience. If you are interested, there is an opportunity to provide your name and contact details at the end of the survey. At the end of the survey we will ask you some questions, such as your age, gender, and ethnicity. These questions help us to understand more about how peoples’ experiences vary. These questions are voluntary. Any personal data you provide to us will be used for the purposes of this survey and will be handled in accordance with our privacy notice which sets out your rights and how we comply with the UK GDPR and the Data Protection Act 2018.
We are relying on article 6(1)(e) of the UK GDPR to process your personal data for the performance of our public tasks in our capacity as a regulator. Where you are providing us with special category data, we are relying on Article 9(2)(g) of the UK GDPR - substantial public interest, equality of opportunity or treatment. Where you are providing us with criminal offence data, we are relying on the substantial public interest conditions in Part 2 Schedule 1 of DPA 2018 Schedule1, Part 1, Paragraph 6 – statutory etc and government purposes.
The survey data will be kept by ORR for 12 months and then destroyed. We will use the personal data for our review only. We will not share your personal data with anyone else. We will not publish your personal data in an identifiable form without your consent.
SmartSurvey are running the online survey on our behalf. You can find their privacy policy here.