Accessible Travel Policies (ATPs) decision letters

Once we have given our approval to an Accessible Travel Policy (ATP), we will publish a decision letter. The letter will summarise any issues that were raised during the approval process, note areas of good practice or highlight areas where we feel a licence holder should particularly seek to improve its practices.

Operators are required to review their ATP annually from the date of approval, or more frequently to ensure that they are as up-to-date as possible where there is a change in policy or procedure. Licence holders are still required to confirm to us that they have conducted an annual review, and that there has been no material change (if this is the case). If an operator is proposing significant or material changes to their ATP, ORR will undertake a review and approve the revised documents. Significant or material changes are where policy or procedure changes may have a significant impact, positive or negative, on a number of passengers

ORR can also require the licence holder to carry out a review of their ATP or any part of it or the manner in which it has been implemented, with a view to determining whether any change should be made to it.

Accessible Travel Policy (ATP) decision letters

The end column provides a link to the latest version of the operator's ATP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.

Licence holderStatus Approval date ORR decision letter
East Midlands Railway Approval 13/08/2019 East Midlands Railway ATP - August 2019

Disabled people's protection policy (DPPP) decision letters

The end column provides a link to the latest version of the operator's DPPP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.

Licence holderStatus Approval date ORR decision letter Link to current document
Abellio ScotRail Review 18/05/2016 Review of ScotRail DPPP pdf icon PDF, 1,572 Kb  
Arriva Rail London (London Overground) Approval 27/10/2016 Approval of Arriva Rail London (London Overground) DPPP pdf icon PDF, 675 Kb  
Arriva Rail North Approval 19/06/2017 (updated 10/07/2017 to amend a typo) Approval of Arriva Rail North DPPP pdf icon PDF, 3,175 Kb  
Arriva Trains Wales Review 20/10/2016 Review of Arriva Trains Wales DPPP pdf icon PDF, 2,192 Kb  
c2c Review 02/06/2016 Review of c2c DPPP pdf icon PDF, 2,135 Kb  
Caledonian Sleeper Review 10/04/2017 Review of Caledonian Sleeper DPPP pdf icon PDF, 551 Kb  
Chiltern Railways Review 17/03/2017 Review of Chiltern Railways DPPP pdf icon PDF, 320 Kb  
CrossCountry Review 18/08/2016 Review of CrossCountry DPPP pdf icon PDF, 881 Kb  
Eurostar Review 28/02/2017 Review of Eurostar DPPP pdf icon PDF, 957 Kb  
First Greater Western Review  07/06/2017 Review of First Greater Western DPPP 
Review 

18/12/2018

Revised Great Western DPPP – December 2018 
Glasgow Prestwick Airport Review 29/09/2016 Review of Glasgow Prestwick Airport DPPP pdf icon PDF, 378 Kb  
Govia Thameslink Railway and Southern Review 25/05/2016 Review of Govia Thameslink Railway and Southern DPPP pdf icon PDF, 1,435 Kb  
Grand Central Review 16/01/2017 Review of Grand Central DPPP pdf icon PDF, 2,680 Kb  
Greater Anglia Approval 06/10/2016 Approval of Greater Anglia DPPP pdf icon PDF, 789 Kb  
Heathrow Express Operating Company Ltd Approval 16/05/2019 Approval of Heathrow Express DPPP 
Hull Trains Review 20/09/2016 Review of Hull Trains DPPP pdf icon PDF, 1,850 Kb  
Locomotive Services (TOCs) Limited Approval 03/08/2017 Approval of Locomotive Services (TOCs) Limited's DPPP pdf icon PDF, 872 Kb  
London North East Railway (LNER) Review 03/05/2019 Review of LNER DPPP 
London Underground Limited Approval 18/07/2019 London Underground Interim DPPP Approval 
Merseyrail Review 04/08/2016 Review of Merseyrail DPPP pdf icon PDF, 1,631 Kb  
Network Rail Review 04/08/2016 Review of Network Rail DPPP pdf icon PDF, 717 Kb 
Rail Operations Group Approval 25/07/2016 Approval of Rail Operations Group DPPP pdf icon PDF, 1,199 Kb  
Southeastern Review 22/04/2016 Review of Southeastern DPPP pdf icon PDF, 540 Kb  
Stobart Rail Review 26/08/2016 Review of Stobart Rail DPPP pdf icon PDF, 2,159 Kb  
South Western Railway Limited Review 17/07/2019 Review of South Western Railway DPPP 
TfL Rail Review 24/10/2016 Review of TfL Rail DPPP pdf icon PDF, 774 Kb  
TransPennine Express Approval 15/03/2016
03/10/2018        
Approval of TransPennine Express DPPP pdf icon PDF, 3,926 Kb  
Transport for Wales Approval 26/09/2018 Approval of Transport for Wales DPPP pdf icon PDF, 1,452 Kb  TfW Rail Policy
Tyne and Wear Metro Review 28/02/2017 Review of Tyne and Wear Metro DPPP pdf icon PDF, 804 Kb  
Virgin Trains East Coast Review 29/09/2016 Review of Virgin Trains East Coast DPPP pdf icon PDF, 9,662 Kb  
Virgin Trains Review 28/11/2016 Review of Virgin Trains DPPP pdf icon PDF, 1,650 Kb  
Vintage Trains Approval 04/08/2018 Approval of Vintage Trains DPPP 
West Midlands Trains Limited Review 21/03/2019 Approval of West Midlands Trains Limited's DPPP pdf icon PDF, 2,756 Kb West Midlands Railway Revised DPPP

Archived decision letters

Licence holderStatus Approval date ORR decision letter
Abellio Scotrail Approval 30/03/2015 Approval of Abellio ScotRail CHP and DPPP pdf icon PDF, 1,394 Kb
c2c Approval 29/08/2014 Approval of c2c's DPPP pdf icon PDF, 740 Kb
East Midlands Trains Review 10/03/2016 (Updated 01/10/2016 to reflect changes to Consumer Rights Act) Review of East Midlands Trains DPPP pdf icon PDF, 1,781 Kb
FTPE Review 29/01/2016 Review of FTPE DPPP pdf icon PDF, 1,231 Kb
Govia Thameslink Railway Limited Approval 22/08/2014 Approval of Govia Thameslink Railway Limited's DPPP pdf icon PDF, 2,355 Kb
Great Western Railway Review 17/02/2016 Review of Great Western Railway's DPPP pdf icon PDF, 2,077 Kb
London Midland Review 08/08/2016 Review of London Midland DPPP pdf icon PDF, 886 Kb
LOROL Approval 03/07/2014 Approval of LOROL's DPPP pdf icon PDF, 888 Kb
LOROL Review 01/02/2016 Review of LOROL's DPPP pdf icon PDF, 1,414 Kb
MTR Crossrail Approval 27/05/2016 Approval of MTR Crossrail CHP and DPPP pdf icon PDF, 3,182 Kb
Northern Approval 17/03/2016 Approval of Northern DPPP pdf icon PDF, 714 Kb
Serco Caledonian Sleeper Approval 05/03/2015 Approval of Serco Caledonian's CHP and DPPP pdf icon PDF, 1,527 Kb
South West Trains Review 20/09/2016 Review of South West Trains pdf icon PDF, 1,643 Kb