Annex A: Delivery against business plan deliverables in 2022-23

Components

In our 2022-23 business plan we published a number of deliverables. The table below sets out those deliverables and how we have performed.

A Safer Railway

2022-23 Commitment Status
Carry out risk assessments and other support to TfL on the opening of the Elizabeth Line Commitment met
Build and implement new Train Driving Licence Portal* Commitment not met
Conclude our own Carmont investigation Commitment met
Assess whether Network Rail has complied with its track worker safety improvement notices Commitment met
Conduct Post-Implementation Reviews for government legislation, in particular for the Train Driving Licences and Certificates Regulations 2010 Commitment met
Agree and deliver a revised tripartite Memorandum of Understanding (MOU) between ORR, Department of Infrastructure (Northern Ireland) and HSE NI Commitment met
Deliver an inspection programme to review safety management arrangements across tramways on Signals Passed at Stop Commitment met
Facilitate the heritage sector’s delivery of common standards on good practice Commitment met
Deliver an inspection project on the maintenance of tram system switches and crossings Commitment met

* Technical issues identified during testing of the portal have delayed this project. We continue to work with our contractors to resolve these and will deploy the portal in 2023-24.

Better Rail Customer service

2022-23 Commitment Status
Accept Passenger Information Pledges as regulatory commitments Commitment met
Update environmental guidance to industry Commitment met
Publish the outcomes of audits on train company websites, looking both at the accessibility of those sites and at the accuracy of information provided about accessibility at stations Commitment met
Determine whether HS2 can levy an investment recovery charge Commitment met
Launch statutory consultation on new complaints handling arrangements Commitment met
Publish report of annual audit into Network Rail's use of general approvals to vary access contracts during 2021-22 Commitment met
Publish Annual Assessment of Network Rail’s Stakeholder Engagement Commitment met
Take on sponsorship of the Rail Ombudsman, subject to contract tender and licence modification processes Commitment met
Conduct annual review of Eurotunnel’s Network Statement Commitment met
Update our assessment of Eurotunnel’s recovery of long-term costs Commitment met

Value for Money from the Railway

2022-23 Commitment Status
Issue PR23 consultations on charging frameworks and financial incentives for performance Commitment met
Carry out review into the recording of maintenance activities accuracy within Maintenance Delivery Units Commitment met
Carry out review into the effectiveness of Structures Examinations Compliance within Network Rail Commitment met
Carry out review into technology adoption by use of case studies within Network Rail Commitment met
Provide formal advice to UK and Scottish governments on CP7 funding and outputs Commitment met
Publish annual Rail Safety statistics Commitment met
Issue PR23 consultations on our approach to holding Network Rail to account Commitment met
Complete review of Management of Depot Plant Assets Commitment met
Publish Annual Assessment of Network Rail Commitment met
Review effectiveness of Network Rail Contract Management – management of claims and contract variations Commitment met
Publish annual Rail Industry Finance statistics Commitment met
Issue Periodic Review 24 (HS1) consultation document Commitment met
Complete review of Management of Vegetation Assets for Risks and Opportunities Commitment met

Better Highways

2022-23 Commitment Status
Quality assure National Highways' annual Smart Motorways safety update report Commitment met
Publish the Annual Assessment of National Highways Commitment met
Complete capability reviews into National Highways’ potential for further efficiencies in RP3 Commitment met

Our People and Performance

2022-23 Commitment Status
Introduce a new Drugs and Alcohol Policy Commitment met
Revise and publish Whistleblowing Policy Commitment met
Implement a more engaging and digital learning approach through the launch of our new learning management system Commitment met
Enhance cybersecurity by the introduction of more “Play Books” for automatic attack mitigation Commitment met
Provide and complete mandatory Bullying and Harassment training for all staff Commitment met
Revise ORR Fraud Prevention Policy and deliver Fraud Awareness training to the Senior Leadership Group and Executive Team Commitment met
Finalise workforce and location options for two regional office relocations, Glasgow and Manchester Commitment met
Build values into employee recognition and reward Commitment met
Build Diversity and Inclusion into governance processes and undertake further school outreach Commitment met
Consolidate information technology and data Commitment met