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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.

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Protecting rail passengers

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Protecting rail passengers

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Related publications

Review of train company revenue protection practices: letter from the Secretary of State for Transport dated 13 November 2024 (pdf 135.34 KB)

Published 13 November 2024

Document

PDF 135.34 KB

Administration fees for refunds in the National Rail Conditions of Travel - Report summarising findings from our review (pdf 583.38 KB)

Published 16 February 2022

Document

PDF 583.38 KB

Eurostar's COVID refund policy - Letter to Eurostar dated 31 March 2021 (pdf 636.49 KB)

Published 8 June 2021

Document

PDF 636.49 KB

Refund policy during the COVID-19 pandemic - Letter to Eurostar - 15 December 2020 (pdf 144.14 KB)

Published 17 December 2020

Document

PDF 144.14 KB

Eurostar Refund Approach during the COVID-19 Pandemic - Letter and Annex from Eurostar - 24 November 2020 (pdf 2.18 MB)

Published 17 December 2020

Document

PDF 2.18 MB

Refund policy during the COVID-19 pandemic - Letter to Eurostar - 23 October 2020 (pdf 418.68 KB)

Published 17 December 2020

Document

PDF 418.68 KB

Eurostar Refund Approach during the COVID-19 Pandemic - Letter and Annex from Eurostar - 31 July 2020 (pdf 2.05 MB)

Published 17 December 2020

Document

PDF 2.05 MB

Refund policy during the COVID-19 pandemic - Letter to Eurostar - 14 July 2020 (pdf 456.83 KB)

Published 17 December 2020

Document

PDF 456.83 KB

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Rail regulator’s review could reduce costly ticket refund admin fees

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About
Monitoring & regulation
Guidance & compliance
- Rail guidance and compliance
Consultations
Publications
Media centre
Contact