Researchers

Passengers' awareness of terms and conditions

26 March 2019
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We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

An Inspector Calls

19 March 2019
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Chloe Barton, ORR Legal Adviser, explains what happens when people defy Railway Inspectors.