The media

Rail industry comes together to support Samaritans

27 March 2019

The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

ORR introduces new approach to holding Network Rail to account

27 March 2019

The Office of Rail and Road (ORR) is introducing a new regulatory policy for holding Network Rail to account, improving benefit to passengers and other railway users.

Passengers' awareness of terms and conditions

26 March 2019

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

Investigation into GTR and Northern’s provision of information to passengers during and after the May 2018 timetable disruption

14 March 2019

In October 2018, ORR opened two separate investigations to consider whether Govia Thameslink Railway (GTR) and Northern breached their licence condition around providing appropriate, accurate and timely information in both the run-up to the introduction of the 20 May 2018 timetable and also during the disruption that followed.

ORR fines GTR £5m for breaking rules on passenger information

14 March 2019

Govia Thameslink Railway (GTR) faces a £5m fine after the Office of Rail and Road (ORR) found that it failed to provide appropriate, accurate and timely information to passengers following the introduction of a new timetable last May.

DB Cargo fined £2.7 million after children seriously injured at rail depot

13 March 2019

DB Cargo (UK) Ltd has today been fined £2.7 million, with £188,873.89 costs, after being convicted of one offence under the Health and Safety at Work etc. Act 1974.

ORR recommends moves to open markets for ticket machines and gates

13 March 2019

The Office of Rail and Road (ORR) has today published its recommendations following its market study into the supply of automatic ticket gates (ATGs) and ticket vending machines (TVMs).

Getting our Business Plan right

5 March 2019

By Jennifer Webber, Head of External Engagement.

Office of Rail and Road Update - February 2019

21 February 2019

Welcome to ORR's February Newsletter.

French and British rail regulatory bodies publish opinions on the 2020 Network Statement of Eurotunnel

15 February 2019

The Office of Rail and Road (ORR) and Autorité de Régulation des Activités Ferroviaires et Routières (Arafer) are the responsible bodies for the regulation of the Channel Fixed Link. Both organisations have published today their opinions on Eurotunnel's 2020 Network Statement.

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