The media

ORR urges sweeping reforms on accessibility and compensation

16 July 2019
Assisted travel reforms include improving the reliability of assistance for passengers, a shorter timeframe for booking assistance, and compensation when things go wrong. ORR recommends that train operators must tell passengers of their right to compensation during a journey and settle claims within 20 days.

ORR warns industry to refocus efforts on safety

16 July 2019
The Office of Rail and Road (ORR) has today published its Annual Report on Health and Safety which stresses that Britain's railway remains one of the safest railways in Europe for passengers, but warns that the rate of improvement has shown signs of slowing.

Rail industry comes together to support Samaritans

27 March 2019
The rail industry has today announced the five-year Million Hour Challenge, which aims to encourage staff to donate their time, energy and skill to help the Samaritans in their work supporting people in emotional crisis.

Passengers' awareness of terms and conditions

26 March 2019
We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.
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