The media

ORR has today written to Network Rail over concerns about a backlog in examining the condition of its railway structures such as bridges, tunnels and culverts.

We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.

Office of Rail and Road May 2023 newsletter

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

Amey Rail Limited (ARL) has been fined £533,000 after pleading guilty to an offence under the Health and Safety at Work etc. Act 1974, which followed an investigation and prosecution by industry regulator the Office of Rail and Road (ORR).

Office of Rail and Road April 2023 newsletter

Statistics published today by the Office of Rail and Road show that for the four weeks between 5 February and 4 March, TransPennine Express’ cancellation score worsened from 7.2% to 23.8% when adjusted to include pre-cancellations due to a shortage of available train crew.