ORR's business plan
18 April 2023
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.
Rail professionals
Our policy on how we hold Network Rail to account
13 April 2023
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As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if necessary, take enforcement action to ensure that Network Rail delivers its business plans for 2024-2029 (control period (CP7)) in the best way for passengers, freight users and taxpayers.
Licence exemptions by company A-D
5 April 2023
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This section lists railway licence exemptions for companies A – D.
Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
Civil Service people survey
30 March 2023
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ORR's civil service survey results.
The Rail and Road Pod Episode 17: John Larkinson on Rail Reform
30 March 2023
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We join ORR Chief Executive John Larkinson at the Accelerate Rail event as he discusses ORR's role in rail reform.
Core complaints data
29 March 2023
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Improvement notices 2021
28 March 2023
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This page contains details of improvement notices issued in 2021.
Connection contracts
27 March 2023
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This page contains the application form, model contracts, general approval and information relating to connection contracts.
Railway Safety Regulations 1999
10 March 2023
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Update and changes to Railway Safety Regulations 1999 guidance on Mark 1 type rolling stock and hinged door rolling stock.