Rail professionals

We are responsible for the collection, monitoring and publication of rail customer complaints.

Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Corporate card details for transactions in excess of £500.

This page contains depot access applications and decisions made under sections 17 or 22A of the Railways Act 1993.

Information on how competing and complex applications for the December 2024, May 2025 and December 2025 timetable changes will be considered.

All documents related to competing applications received from freight operators.

All documents related to competing applications received from passenger operators.

This page contains guidance, forms and decisions we have made regarding appeals under The Railways (Access, Management and Licensing of Railway Undertakings) Regulations 2016.

Details of ORR health and safety prosecutions resulting in conviction since 1 April 2006.