Annual report on HS1 Ltd 2022 to 2023
31 July 2023
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The annual report which we have produced on High Speed 1 (HS1) Ltd’s performance.
Rail operators
Annual health and safety report
19 July 2023
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Our annual report on health and safety for 2022 to 2023 highlights the need for rail industry to meet climate challenge and for it to focus on supporting workers.
Proposed modifications to the complaints handling obligations in rail operator licences
18 July 2023
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Notice of statutory consultations on changes to modify the Complaints Handling obligations in the rail licences and Statement of National Regulatory Provisions (SNRPs).
Consultation on a draft Rail Ombudsman operating model
18 July 2023
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The May 2021 Plan for Rail states that ORR will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.
Improve reliability of passenger assistance, ORR tells rail industry
12 July 2023
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The rail industry needs to provide more reliable assistance for disabled passengers says the Office of Rail and Road (ORR), following research involving more than 8,100 passengers.
Annual rail consumer report 2023
12 July 2023
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Our annual report focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
ORR research into accessibility
12 July 2023
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We regularly commission research, working with expert agencies and the rail industry to gather feedback on passengers' experiences of accessibility, and assisted travel services.
Train Driving Licences and Certificates Regulations 2010: Post Implementation Review
5 July 2023
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ORR undertook a Post Implementation Review (PIR) on behalf of the Secretary of State on the Train Driving Licences and Certificates Regulations 2010 (as amended).
Office of Rail and Road July 2023 newsletter
30 June 2023
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Office of Rail and Road July 2023 newsletter
ORR launches railway station catering market study
16 June 2023
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The Office of Rail and Road (ORR) has today launched a market study into railway station catering.