Rail operators

Accessible Travel Policy (ATP)

6 December 2024
Body
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Benchmarking Network Rail's costs

5 December 2024
Body
ORR's latest analysis provides an important check on the costs of delivering rail infrastructure maintenance and renewals.

Land disposal policy

19 November 2024
Body
It is important that land in which Network Rail has an interest and which may be important to the continuing operation and future development of the network, and services relating to railways, is not disposed of against the public interest. Condition 17 of Network Rail's network licence safeguards against the inappropriate disposal of land assets.

Rail compensation

6 November 2024
Body
When passengers are delayed beyond a certain length of time they become entitled to claim compensation, regardless of whether the company they are travelling with is responsible for the delay they have experienced.