Rail passengers

By the end of 2021 almost 30,000 passenger-facing staff will have undertaken disability awareness and equality training as part of requirements set out in our Accessible Travel Policy (ATP) Guidance to help improve a disabled passenger’s journey.

Welcome to our March newsletter.

Tens of thousands of railway staff are being trained to communicate more effectively with disabled passengers, understand the challenges they may face when travelling, and to refresh their knowledge and skills to provide any assistance needed.

The train, from Newcastle to London King’s Cross, derailed into the path of an oncoming freight train. Ten people lost their lives that day including the drivers of both trains. 82 were seriously injured.

Welcome to our February newsletter.

Today we have launched ‘Know Your Rail Rights’; a campaign to better empower passengers. The campaign provides information about passengers’ rights on issues from complaints, refunds through to ticketing terms and conditions.