Rail

Why the rail industry should see passenger complaints as a good thing

Content archived on 08 July 2024

2 November 2015
At the Office of Road and Rail (ORR), we've been reviewing how train and station operators handle passenger complaints. Passengers should be at the heart of the railway, and central to this, they now play an increasingly important role in the operation of the railway; both by contributing to a growing share of its running costs but also providing valuable feedback to ensure services better meet

Regulation 29 appeal by DBS for access and services at Freightliner Southampton Maritime Terminal

2 November 2015
Reg 29 appeal by DBS for access and services at FL Maritime Terminal Application form Appendix 1 Appendix 2 Appendix 3a Appendix 3b Freightliner's representations Appendix 1 Appendix 2 Appendix 3 Appendix 5 Appendix 7 DBS's representations Annex to DBS representations FL email ORR Decision Disclosure ORR Initial consideration FL reps on disclosure -19 May 2015 FL further reps -01 July 2015 ORR

Why we are celebrating world statistics day

Content archived on 08 July 2024

20 October 2015
Today we are celebrating World Statistics Day, a global event supported by the United Nations to recognise the importance of statistics in shaping our societies. Statistics are valuable in highlighting trends, and in many cases causes of these trends, in almost all aspects of our lives – from world market movements to tracking social change and progress.

Retail market review conclusions

7 September 2015
ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

Consultation on commitments proposed by Freightliner to address competition concerns

3 September 2015
Date published: 3 September 2015 Closing date: 1 October 2015 (17:00) The Office of Rail Regulation (ORR) [currently operating as the Office of Rail and Road] opened a consultation on commitments proposed by Freightliner Group Limited and Freightliner Limited (Freightliner) to address ORR's competition concerns. This commitments proposal follows an ORR investigation under the Competition Act 1998

Request for stakeholders’ views on ROGS

21 August 2015

Content archived on 08 July 2024

Date published: 21 August 2015 Closing date: 13 October 2015 Regulation 34A of the Railways and Other Guided Transport Systems (Safety) Regulations 2006 [S.I. 2006/599] (as amended) (ROGS) requires that by 26 August 2016 (and every five years thereafter) the Secretary of State: carries out a post implementation review (PIR) of ROGS; sets out the conclusions of the review in a report; and publishes

ORR's health and safety compliance and enforcement policy statement 2015

20 August 2015
Date published: 20 August 2015 Closing date: 25 September 2015 This consultation document sets out how we use our powers to carry out our regulatory enforcement responsibilities arising from health and safety and other relevant legislation. It will replace the existing document last published in April 2013. ORR is the health and safety enforcing authority and National Safety Agency for Britain's
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