Trains for everyone
31 July 2019
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By David, Claire and Bryan, ORR Consumer Team.
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Changes to complaints handling
29 July 2019
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We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.
Tunnel vision: Let the drain take the strain
29 July 2019
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By Chris Davies, Principal Inspector of Railways.
Improving Assisted Travel – A consultation on changes to guidance for train and station operators on Disabled People's Protection Policy (DPPP)
27 July 2019
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Alongside the Accessible Travel Policy Guidance and the responses themselves, we have published a summary of the responses, and set out the steps we will take to ensure train and station operators, including Network Rail, deliver these improvements.
ORR’s new guidance to train companies means older and disabled people will travel with more confidence
27 July 2019
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New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
ORR's advice to the Williams Rail Review
26 July 2019
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This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.
Office of Rail and Road Update - July 2019
18 July 2019
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Welcome to our July Newsletter.
ORR’s annual assessment of Network Rail highlights need for continued focus on train performance and efficiency
18 July 2019
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Making its final annual assessment of Network Rail for Control Period 5 (2014-19), ORR's Network Rail Monitor published today highlights a mixed picture: good performance by the company in managing its infrastructure assets and for the freight sector, but continued underperformance in the key areas of passenger train performance and efficiency.
Mixed report for Network Rail Scotland in ORR’s annual assessment
18 July 2019
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In its final annual assessment of Network Rail Scotland for Control Period 5 (2014-19), published today, ORR highlights good progress in its delivery of enhancements and freight performance but continued poor passenger train service performance.
GTR fined £1m after man killed on the Gatwick Express
17 July 2019
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Govia Thameslink Railway Ltd (GTR) has today been fined £1 million, with £52,267 costs, after being convicted of one offence under the Health and Safety at Work etc. Act 1974.