Improvement notices 2022
24 April 2023
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This page contains details of improvement notices issued in 2022.
Rail
Market study into the supply of signalling systems
21 April 2023
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Signalling systems are an essential part of the railway. They keep passengers safe by ensuring trains do not come into conflict with each other and play a key role in freeing up capacity on our congested network.
Driving down the cost of railway signalling
21 April 2023
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Following our review into the rail signalling market, changes in how this equipment is procured look set to deliver better value for money.
Our policy on how we hold Network Rail to account
13 April 2023
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As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if necessary, take enforcement action to ensure that Network Rail delivers its business plans for 2024-2029 (control period (CP7)) in the best way for passengers, freight users and taxpayers.
Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times
6 April 2023
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Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.
Licence exemptions by company A-D
5 April 2023
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This section lists railway licence exemptions for companies A – D.
Amey Rail Limited fined £533,000 following electrical shock injury to worker
4 April 2023
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Amey Rail Limited (ARL) has been fined £533,000 after pleading guilty to an offence under the Health and Safety at Work etc. Act 1974, which followed an investigation and prosecution by industry regulator the Office of Rail and Road (ORR).
Crossrail Central Operating Section (CCOS) access
3 April 2023
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This page contains information on access and licensing on the Crossrail Central Operating Section.
Office of Rail and Road April 2023 newsletter
3 April 2023
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Office of Rail and Road April 2023 newsletter
How driving improvements in complaints handling can lead to a better passenger experience
31 March 2023
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Nobody wants things to go wrong on their train journey. But when they do, it is important that there are effective means in place for passengers to submit complaints, and for train operators to be able to put things right.