Research and studies

UK rail industry financial information presents ORR's analysis of the latest financial data from train operators, Network Rail and governments.

We commissioned quantitative and focus group research to explore passengers’ awareness of terms and conditions, both in general when travelling by train on the national rail network (the National Rail Conditions of Travel - NRCoT) and specific to ticket type and format.

Research into passengers’ experience of buying tickets.

In May 2017, we commissioned an Independent Reporter, Nichols, to carry out a deliverability review of Stirling Dunblane Alloa (SDA) electrification project. The forecast cost for the works had risen considerably since the beginning of the control period and Network Rail was indicating costs were due to rise still further.

Passenger rail: Trends and comparisons for franchised operators sets out our analysis of trends in the franchised passenger rail industry and compares the costs and revenues of franchised operators, in the context of the service they provide between 2001 and 2014 .

A summary of the passengers’ experience of planning journeys, choosing rail, buying tickets and using its services drawing on new research into passengers’ decisions, past research into buying and travel habits.

Report on rail passengers' awareness of their compensation and refund rights.

'Costs and revenues of franchised passenger train operators in the UK' compares for the first time the expenditure of the 19 franchised Train Operating Companies (TOCs),