Press releases

Waterloo has topped the list of Britain’s busiest stations with a total of 99,403,096 entries and exits in 2016/17, the 14th consecutive year it has been the most used station.

London and Southeastern (LSER) and Wetton Cleaning Services Limited (Wettons) have today been fined £2.5m and £1.1m respectively in a prosecution brought by the Office of Rail and Road, following the death of a cleaner three years ago.

The Office of Rail and Road (ORR) has today published research showing that the majority of passengers using travel assistance are satisfied or very satisfied with the help they receive, however more needs to be done to improve the reliability, consistency and awareness of assistance available.

ORR has concluded its review of Southern train’s customer service for passengers needing help using trains, which has led to changes in Southern’s processes.

Regulator, the Office of Rail and Road (ORR), has today opened a market review of the supply of ticketing equipment and systems. These include ticket vending machines, ticket issuing systems, and ticket gates.

As part of the 2018 periodic review (PR18) of Network Rail, the Office of Rail and Road is today consulting on its approach to calculating the charges operators pay to access the rail network.

Train companies’ overall customer service is making progress with better passenger information and delay compensation, but complaints handling must improve.

ORR has today published its annual report on Network Rail’s performance. We have also issued documents to support the company and governments’ planning for the 2019-2024 spending period.

ORR has today published its review of Network Rail’s performance in Scotland, showing that it has made good progress on improving punctuality but that ORR has serious concerns over its planning and delivery of enhancement projects.

The Annual Assessment of Highways England’s Performance by the Office of Rail and Road (ORR), published today, has found that the company is performing well against most of its performance targets. ORR says however that continued improvement is needed to plan when work takes place throughout the year.