Press releases

New and easier-to-use machines and clearer language have helped increasing numbers of passengers buy the right ticket for their journey from station vending machines, according to research by the Office of Rail and Road (ORR).

Network Rail Infrastructure Limited has today been fined £733,000 at Bristol Crown Court for failing to undertake adequate maintenance to prevent the derailment of a freight train near Gloucester in October 2013.

The Office of Rail and Road (ORR) has today launched a market study into the supply of ticket vending machines and automatic ticket gates.

Passengers will benefit from a greater clarity about their rights when they are delayed, as train companies prepare to change the National Rail Conditions of Travel (NRCoT) on 11 March.

A statement from ORR's Chief Executive, Joanna Whittington

ORR Non Executive Board Member, David Franks, has tendered his resignation with immediate effect having accepted a new role as CEO of Keolis Downer.

The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.

The Office of Rail and Road (ORR) has today set out its intention to require all rail companies to participate in the rail ombudsman scheme currently being developed by the Rail Delivery Group in response to discussions led by the Department for Transport.

The Office of Rail and Road (ORR) has called a special meeting to discuss how the tram industry will move forward following the Croydon tram crash in November 2016.

The Office of Rail and Road (ORR) has called a special meeting to discuss how the tram industry will move forward following the Croydon tram crash in November 2016.