Publications

HS1 Ltd periodic review 2019 (PR19): draft determination

7 January 2020
Body
A summary of our draft conclusions on the final Five Year Asset Management Statement (5YAMS) that was submitted to us on 31 May 2019. It is the culmination of the first phase of our examination and draws from detailed analysis that is explained in a number of supplementary documents published alongside it. Together these form the draft determination.

Consultation on Holding Highways England to account

24 December 2019
Body
Consultation outcome In January 2020 we published a consultation on an updated monitoring framework and enforcement policy for Highways England, titled Holding Highways England to account. This new policy replaces our existing monitoring framework and enforcement policy for Highways England and comes into effect for the start of road period 2, from 1 April 2020. We received 17 responses to the

Consultation on updating ORR's guidance on access to service facilities

3 October 2019
Body
updated guidance, reflecting the European Commission’s Implementing Regulation (EU) 2017/2177 of 22 November 2017 on access to service facilities and rail-related services (stations, light maintenance depots, freight terminals and other sites and associated services).

Changes to complaints handling

29 July 2019
Body
We have published the results of research which reviews complaints handling in regulated sectors which have an ombudsman.

ORR's advice to the Williams Rail Review

26 July 2019
Body
This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address.