News

The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.

The Office of Rail and Road says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal.

ORR brought industry together to discuss how to improve safety, welfare and the customer experience of passengers involved in stranded train incidents. This blog explains how industry can build on the progress already made.

The Office of Rail and Road (ORR) says Eurostar’s London depot would be able if required to accommodate additional trains, following its receipt of an independent report it commissioned to investigate the matter. The report, published today, assessed the capacity at the operator’s Temple Mills International facility.

Productivity matters. It is a major driver of growth and value – and rail is no different.

The regulator has today published 10 recommendations to help improve how the rail industry makes health and safety interventions effectively and efficiently on the rail network.

Safety continues to improve on England’s motorways and major A-roads, but National Highways is unlikely to meet its main safety target set by government, the Office of Rail and Road (ORR) said today in its third annual assessment of safety on the strategic road network.