News

The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

The Office of Rail and Road, independent monitor of National Highways, has ensured steps have been taken by the government-owned company to increase the transparency of its performance at a regional level.

Welcome to the Febr edition of the stakeholder newsletter.

The Office of Rail and Road (ORR) is consulting on proposals offered by Rail Assessment Centre Forum (RACF) that aim to open up the provision of train driver psychometric assessments to greater competition.

With the constant swirl of news you would be forgiven for missing the Department for Transport’s recent publication of the document which gives the green light to start the development process for the third Road Investment Strategy (‘RIS3' for short).

Today we have launched ‘Britain’s Railway in Numbers’ – a series of short animations providing key information from some of our most popular statistical releases.

Between April 2020 and March 2021, there were 253 fatalities as a result of suicide or suspected suicide on Britain’s railway.

The most important thing to passengers after safety is the punctuality and reliability of trains. In 2018, performance in Network Rail’s North West and Central region (NW&C) deteriorated and failed to substantially recover during 2019.

Every road death or serious injury on the road network leaves a lasting effect on families, friends as well as those involved in dealing with such incidents.

YouTuber, Geoff Marshall takes over the reins as guest host to discuss all things railway stats.