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Our role is to monitor train and station operators’ compliance with their complaints handling procedures and to set out requirements on what these procedures should contain.

This page lists vehicles registered on the UK Register of Authorised Types of railway Vehicles (the UK Register), kept by ORR.

Details of all the new, major, upgraded or renewed infrastructure or rolling stock projects we have authorised into service since 2019.

Workforce information is sent to the Cabinet Office regularly and it includes the number of staff by grade, payroll and non-payroll.

Consents granted under Condition 18 (interests in railway vehicles) of Network Rail's network licence.

This page contains all Core Valley Lines (CVL) track access application consultations, decisions, consolidated agreements, and the CVL charging framework. It also contains information on the CVL Network Code, including details of any approved modifications to the Code, and our consultations on a network licence for the operator of the network.

List of operators and links to core documents (N to Z) related to competing applications received from passenger operators.

This page contains depot access applications and decisions made under sections 17 or 22A of the Railways Act 1993.

Our Accessible Travel Policy guidance for train and station operators sets out the commitments they must include in their policies for helping older and disabled people to travel by rail.

Under Part M of Network Rail's Network Code, a party can appeal to ORR against any determination made by the relevant panel of the Access Disputes Committee which it considers to be wrong or unjust because of a serious procedural or other irregularity.

Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.

Helping the rail industry to achieve health and safety excellence.