Our efficiency and finance assessment of Network Rail for 2023 relates to the fourth year of control period 6 (CP6), which runs from 1 April 2019 to 31 March 2024.
New rules will mean that from 2 April the maximum fee that train operators and ticket retailers can charge when an unused rail ticket is refunded will be reduced from £10 to £5.
This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.
Cyber security risks are a real and present risk for the rail industry, with potential safety implications clear. That’s why the Office of Rail and Road (ORR) continues to work with industry to ensure it is properly equipped to assess, prevent and respond to cyber security threats and incidents.
Train and station operators are required by their operating licences to establish and comply with an Accessible Travel Policy (ATP) which must be approved by us.
- Regulator’s report on station lifts finds an average of more than six faults for each passenger lift over a year. - There’s been good progress on real-time information on lift availability, but more needs to be done across industry to make sure that all lifts can automatically report their status. - The Office of Rail and Road (ORR) will take a deeper look at Network Rail’s approach to planning
All our periodic review 2023 (PR23) legal notices will be added to this page during the review. It also includes links to Network Rail's price lists for track access charges.
Third party retailers have responded positively to the Office of Rail and Road’s (ORR) report published in December 2023, which showed that some retailers were not sufficiently transparent about the additional fees they charged on their websites and apps during the ticket buying process.
The latest access decision by the Office of Rail and Road (ORR) provides more services for rail passengers travelling between London and central Scotland.
The Office of Rail and Road has identified several key areas of focus for the industry as it looks to drive improvement in the delivery of passenger assistance for disabled passengers. The conclusions follow audits commissioned by the regulator into how five operators were meeting regulatory requirements related to the delivery of assistance.