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Non-mainline certificates

27 May 2025

ROGS safety certificates and authorisations issued by us for non-mainline operators.

Mainline certificates

27 May 2025

ROGS safety certificates and authorisations issued by us for mainline operators.

Improvement notices 2025

27 May 2025

This page contains details of improvement notices issued in 2025.

Current track access applications

23 May 2025

This page includes the latest documents relating to track access applications we are currently considering. This may include application forms, draft agreements, any related documents and responses we make public.

Register of Authorised Types of railway Vehicles

20 May 2025

This page lists vehicles registered on the UK Register of Authorised Types of railway Vehicles (the UK Register), kept by ORR.

Consents for condition 16 of Network Rail's network licence - financial ring-fence

20 May 2025

A list of consents granted or denied since the modification to Condition 16 (financial ring-fence) on 18 Nov 2002.

How we investigate incidents

19 May 2025

When an incident or accident occurs, we receive notification in line with The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).

Response to consultation on amendments to the HS1 Network Statement

19 May 2025

ORR response to London St. Pancras Highspeed consultation on amendments to the HS1 Network Statement to reflect the International Growth Incentive Scheme.

Rail regulator calls for better use of data insights and streamlined communications to improve passenger assistance

15 May 2025

The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for passengers.

Communications between stations when assisting passengers

15 May 2025

Learnings from a review of the Handover Protocol at five busy stations.

Key observations

15 May 2025

Findings

15 May 2025

Recommendations and next steps

15 May 2025

Annex 1: Methodology

15 May 2025

Annex 2: Background on the stations

15 May 2025

Accessible Travel Policies (ATPs) decision letters

15 May 2025

Accessible Travel Policies (ATPs) decision letters

Rail regulator proposes to change redress policies when booked assistance fails disabled passengers

2 May 2025

The Office of Rail and Road says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal.