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Siemens fined £1.4m after ORR prosecution following death of contractor

8 February 2023

Complaints Code of Practice

2 February 2023

Consultation on replacing our current guidance on complaints handling procedures for licence holders with a new Complaints Code of Practice (CoP).

Future freight priorities on agenda at ORR event

2 February 2023

ORR brought together representatives from more than 20 organisations in January to hear from policy leaders about important questions for freight.

Office of Rail and Road February 2023 newsletter

31 January 2023

Office of Rail and Road February 2023 newsletter

Initial consultation on periodic review of HS1 Ltd 2024 (PR24)

31 January 2023

Sought views on ORR's proposed process, timescales and approach to the next periodic review of HS1 Ltd: periodic review 2024 (PR24).

ORR calls for all train companies to implement automatic passenger information notifications

30 January 2023

The Office of Rail and Road (ORR) has today called for all train companies to implement a system that automatically notifies passengers who have booked tickets online if their trains are cancelled or changed before travel.

Handling RAIB recommendations

25 January 2023

Our role in handling recommendations from the Rail Accident Investigation Branch (RAIB).

Rail regulator calls for improvement after Avanti’s timetable recovery plan stalls

24 January 2023

Passengers attempting to access timetable information and book tickets for Avanti West Coast services have faced frustrating and enduring problems in recent months.

Licence exemptions by company T - Z

23 January 2023

This section lists railway licence exemptions for companies T – Z.

Regulator tells rail industry to ensure cancellation statistics match the passenger experience

19 January 2023

The Office of Rail and Road has today written to the rail industry outlining the need to change how they record ‘pre-cancellations’ and to introduce a more passenger-friendly and transparent way of working when making late changes to services.

Disabled Persons Railcards (DPRC) in circulation and issued, rail periods 5 to 7 (24 July 2022 to 15 October 2022)

19 January 2023

Date published: 19 Jan 2023 Date next published: 13 Apr 2023

Rail passenger assists, rail periods 5 to 7 (24 July 2022 to 15 October 2022)

19 January 2023

Date published: 19 Jan 2023 Date next published: 13 Apr 2023

Average traffic delays remain lower than before pandemic, in latest roads report

19 January 2023

The Office of Rail and Road’s 2021-22 ‘Benchmarking National Highways report’ confirms that average delays on the Strategic Road Network (SRN) increased in all regions of England as traffic levels recovered. However, levels of delay remained below those before the pandemic.