ORR's advice to the Williams Rail Review

16 July 2019

This document is the Office of Rail and Road's submission to The Williams Rail Review. It is in response to a request from Mr Williams, made in February 2019 at the annual Bradshaw address:

"We need to do more on making it easier for customers to access the compensation they are entitled to and improving accessibility for all users, including disabled people. I’ve asked the ORR to advise me on what more could be done by rail operators to improve this, and whether more regulatory powers are required to ensure that it happens. They will report back within the timescale of the Review recommending action to help transform compensation and accessibility across the network."

This document contains a foreword, and sections on accessibility and compensation.

Publications and updates

Europe Economics - Delay Repay Claims Companies Market Review
Published 26 July 2019

Published 16 July 2019:

ORR's initial submission to the Williams Rail Review
Published 28 February 2019