Our role in relation to station and train crowding

Although we do not have overall responsibility for crowding on trains, there are specific situations where we can enforce current legislation. These are: during emergency evacuations; on platforms and stations; on underground routes in hot weather; and crowding on trains.

As the health and safety authority for Britain's railways, we are responsible for ensuring railway companies protect passengers from any health and safety risks caused by crowded trains and infrastructure.

Franchised commuter train operators are required to carry out passenger counts as part of their franchise contracts to demonstrate that adequate capacity is being provided.

Where an operator of a London commuter train service exceeds levels of train crowding specified in the franchise contract, DfT can require the operator to produce an action plan for providing more capacity and alleviating crowding.

There is no legal limit on the number of passengers that can travel in any given train coach as trains differ from other modes of transport – most notably buses and aeroplanes -  because of the heavy engineering design involved. This permits trains to operate effectively and safely even when fully loaded to maximum capacity.

However, we understand that crowding on the railway network (whether on trains or in stations) can be unpleasant and does not always meet passenger expectations of the service. The rail industry has commissioned new research into the health, safety and wellbeing effects of crowding on trains and in stations which is currently underway. We welcome this and we will take the findings of this independent research into account when it is completed in spring 2019 before we further update our crowding position statement.

Who has responsibility for monitoring levels of crowding?

The Department for Transport (DfT) monitors the levels of crowding and on the top 10 most crowded train services. They encourage train operating companies to plan their timetables to accommodate the passengers expected throughout the morning and evening peak periods. Separate regimes penalise operators for late trains or for services that do not meet the agreed timetable.

DfT's contact details
Public enquiries
Department for Transport
Great Minster House
33 Horseferry Road
London SW1P 4DR
Tel: 0300 330 3000
Contact DfT using their online form