Passenger safety

This section includes guidance on station safety, station and train crowding and rail vehicle accessibility.

Station and platform safety

Information and advice for passengers on station safety issues such as platform gaps and stepping distances.

Rail vehicle accessibility

Outline of the rail accessibility legislation enforced by us.

Our role in relation to station and train crowding

As the health and safety authority for Great Britain’s railways, ORR has a responsibility for ensuring railway companies protect passengers from any health and safety risks, including those associated with crowding, so far as is reasonably practicable. As such, ORR takes passenger concerns about crowding seriously. However, where the safety risks from crowding are being well-managed and train and station operators are meeting their obligations to customers, we do not have the powers to require further action.