On 29 November 2023 we opened an investigation into Network Rail’s Wales & Western region’s compliance with the Network Licence. This was because despite the delivery of planned improvement activities, the train performance levels experienced by customers continued to be below expectations.

Fewer delays and cancellations in Wales & Western following regulator intervention

1 June 2026

Fewer trains are being cancelled in Wales and the West of England and more are arriving on time, following the completion of an investigation into train performance by the rail regulator, and investment and changes to working practices by Network Rail.

Stakeholder engagement

17 December 2025

We monitor on the quality of Network Rail's engagement with its stakeholder community.

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