Core complaints data
28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.
Compliance and data
Annual rail consumer reports
11 July 2024
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.
Rail regulator publishes 2017-18 rail funding and expenditure data
30 January 2019
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The Office of Rail and Road (ORR) has today published its annual report showing how the railway was funded in 2017-18 and how that money was spent.
Statement: South Western Railway (SWR) – compliance with Condition 4 of the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger
13 February 2018
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The provision of information about rail services to enable passengers to plan or make their journeys with a reasonable degree of assurance is a requirement of Condition 4 of both the Passenger Licence and GB Statement of National Regulatory Provisions: Passenger.
Audit of train company websites against the retail information code of practice
19 December 2017
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We commissioned an audit of train company websites against the retail information Code of Practice. This page details our findings.
Developing minimum core data for monitoring operators’ CHPs and DPPP performance
29 August 2014
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This consultation invited operators, passenger groups, disability representative groups, individual disabled people, and other interested parties, to comment on our proposals to establish a core data set.
Real time train information - findings from our review
28 February 2013
Content archived on 18 April 2025
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This consultation reported on the the findings of our review of National Rail Enquiries' (NRE) voluntary code of practice (the code), which governs how NRE deals with applications for access to its real time train information (RTTI) database ('Darwin').