Compliance and data

Core complaints data

28 March 2025
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We are responsible for the collection, monitoring and publication of rail customer complaints.

Annual rail consumer reports

11 July 2024
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Our annual reports focusing on the performance of train operators and Network Rail in the consumer areas we regulate.

Real time train information - findings from our review

28 February 2013

Content archived on 29 March 2025

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This consultation reported on the the findings of our review of National Rail Enquiries' (NRE) voluntary code of practice (the code), which governs how NRE deals with applications for access to its real time train information (RTTI) database ('Darwin').