Rail passenger compensation and refund rights
21 February 2014
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Report on rail passengers' awareness of their compensation and refund rights.
Compensation and complaints
Regulator's study shows three quarters of rail passengers unaware of compensation and refunds rights
Content archived on 22 November 2024
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Three quarters of rail passengers are unaware of their compensation and refunds rights when trains are delayed or cancelled, reveals a study by the Office of Rail Regulation (ORR) published today.
Service disruption
6 December 2013
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Information about who to contact if your train service is disrupted and the different types of train service disruption.