Passenger assistance
28 August 2018
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Our vision is to empower confident use of the railway by all.
Assisted Travel (Accessibility)
Improving Assisted Travel: a consultation
30 April 2018
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We have published a summary of those responses, and set out the steps we will take to strengthen the arrangements for Assisted Travel, including a review of the 2009 DPPP Guidance.
Assisted travel advisory group created by rail regulator
30 April 2018
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The Office of Rail and Road (ORR), has today announced it will create an advisory group to support work on potential updates to the guidance the rail industry uses to form accessibility policies.
Consultation on the scope of regulation for some categories of licence holder for Complaints Handling Procedures and Disabled People’s Protection Policies
19 December 2017
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Consultation on options for how we regulate obligations relating to Disabled People’s Protections Policies (DPPPs) and Complaints Handling Procedures (CHPs) for station licence holders and charter operators.
Improving access to Britain’s railways
Content archived on 05 December 2024
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Tomorrow (17 January 2015) is Disabled Access Day. The day is all about people getting out and about and visiting new places – and it provides a good opportunity to highlight ORR's current work with passengers, the rail industry and developers to help improve rail services for disabled passengers.
Approving operators' complaints procedures and disabled policies
2 August 2014
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Licensed passenger train and station operators have to comply with a complaints handling procedure (CHP) and a disabled people's protection policy (DPPP) that are currently approved by the secretary of State.
Approval of Accessible Travel Policies (ATPs) for new franchises or new operators
15 July 2014
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All licensed operators must have an Accessible Travel Policy (ATP) to comply with their operating licence.