About ORR

Like many other female engineers, at university, I was one of six women in a class with 50 men for my degree in Civil and Structural Engineering in Hong Kong.

We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.

Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.

ORR communications apprentice Daniel Saunders shares his experience of the programme.