Once we have given our approval to an Accessible Travel Policy (ATP), we will publish a decision letter. The letter will summarise any issues that were raised during the approval process, note areas of good practice or highlight areas where we feel a licence holder should particularly seek to improve its practices.
Operators are required to review their ATP annually from the date of approval, or more frequently to ensure that they are as up-to-date as possible where there is a change in policy or procedure. Licence holders are still required to confirm to us that they have conducted an annual review, and that there has been no material change (if this is the case). If an operator is proposing significant or material changes to their ATP, ORR will undertake a review and approve the revised documents. Significant or material changes are where policy or procedure changes may have a significant impact, positive or negative, on a number of passengers
ORR can also require the licence holder to carry out a review of their ATP or any part of it or the manner in which it has been implemented, with a view to determining whether any change should be made to it.
Accessible Travel Policy (ATP) decision letters
The end column provides a link to the latest version of the operator's ATP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.
Disabled people's protection policy (DPPP) decision letters
The end column provides a link to the latest version of the operator's DPPP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.
Licence holder | Status | Approval date | ORR decision letter | Link to current document |
---|
Abellio ScotRail
|
Review
|
18/05/2016
| Review of ScotRail DPPP pdf icon PDF, 1,572 Kb
| |
Arriva Rail London (London Overground)
|
Approval
|
27/10/2016
| Approval of Arriva Rail London (London Overground) DPPP pdf icon PDF, 675 Kb
| |
Arriva Rail North
|
Approval
|
19/06/2017 (updated 10/07/2017 to amend a typo)
| Approval of Arriva Rail North DPPP pdf icon PDF, 3,175 Kb
| |
Arriva Trains Wales
|
Review
|
20/10/2016
| Review of Arriva Trains Wales DPPP pdf icon PDF, 2,192 Kb
| |
c2c
|
Review
|
02/06/2016
| Review of c2c DPPP pdf icon PDF, 2,135 Kb
| |
Caledonian Sleeper
|
Review
|
10/04/2017
| Review of Caledonian Sleeper DPPP pdf icon PDF, 551 Kb
| |
Chiltern Railways
|
Review
|
17/03/2017
| Review of Chiltern Railways DPPP pdf icon PDF, 320 Kb
| |
CrossCountry
|
Review
|
18/08/2016
| Review of CrossCountry DPPP pdf icon PDF, 881 Kb
| |
Eurostar
|
Review
|
28/02/2017
| Review of Eurostar DPPP pdf icon PDF, 957 Kb
| |
First Greater Western
|
Review
|
07/06/2017
| Review of First Greater Western DPPP | |
Review
| 18/12/2018 | Revised Great Western DPPP – December 2018 | |
Glasgow Prestwick Airport
|
Review
|
29/09/2016
| Review of Glasgow Prestwick Airport DPPP pdf icon PDF, 378 Kb
| |
Govia Thameslink Railway and Southern
|
Review
|
25/05/2016
| Review of Govia Thameslink Railway and Southern DPPP pdf icon PDF, 1,435 Kb
| |
Grand Central
|
Review
|
16/01/2017
| Review of Grand Central DPPP pdf icon PDF, 2,680 Kb
| |
Greater Anglia
|
Approval
|
06/10/2016
| Approval of Greater Anglia DPPP pdf icon PDF, 789 Kb
| |
Heathrow Express Operating Company Ltd
|
Approval
|
16/05/2019
| Approval of Heathrow Express DPPP | |
Hull Trains
|
Review
|
20/09/2016
| Review of Hull Trains DPPP pdf icon PDF, 1,850 Kb
| |
Locomotive Services (TOCs) Limited
|
Approval
|
03/08/2017
| Approval of Locomotive Services (TOCs) Limited's DPPP pdf icon PDF, 872 Kb
| |
London North East Railway (LNER)
|
Review
|
03/05/2019
| Review of LNER DPPP | |
London Underground Limited
|
Approval
|
18/07/2019
| London Underground Interim DPPP Approval | |
Merseyrail
|
Review
|
04/08/2016
| Review of Merseyrail DPPP pdf icon PDF, 1,631 Kb
| |
Network Rail
|
Review
|
04/08/2016
| Review of Network Rail DPPP pdf icon PDF, 717 Kb | |
Rail Operations Group
|
Approval
|
25/07/2016
| Approval of Rail Operations Group DPPP pdf icon PDF, 1,199 Kb
| |
Southeastern
|
Review
|
22/04/2016
| Review of Southeastern DPPP pdf icon PDF, 540 Kb
| |
Stobart Rail
|
Review
|
26/08/2016
| Review of Stobart Rail DPPP pdf icon PDF, 2,159 Kb
| |
South Western Railway Limited
|
Review
|
17/07/2019
| Review of South Western Railway DPPP | |
TfL Rail
|
Review
|
24/10/2016
| Review of TfL Rail DPPP pdf icon PDF, 774 Kb
| |
TransPennine Express
|
Approval
| 03/10/2018
| Approval of TransPennine Express DPPP pdf icon PDF, 3,926 Kb
| |
Transport for Wales
|
Approval
|
26/09/2018
| Approval of Transport for Wales DPPP pdf icon PDF, 1,452 Kb
| TfW Rail Policy |
Tyne and Wear Metro
|
Review
|
28/02/2017
| Review of Tyne and Wear Metro DPPP pdf icon PDF, 804 Kb
| |
Virgin Trains East Coast
|
Review
|
29/09/2016
| Review of Virgin Trains East Coast DPPP pdf icon PDF, 9,662 Kb
| |
Virgin Trains
|
Review
|
28/11/2016
| Review of Virgin Trains DPPP pdf icon PDF, 1,650 Kb
| |
Vintage Trains
|
Approval
|
04/08/2018
| Approval of Vintage Trains DPPP | |
West Midlands Trains Limited
|
Review
|
21/03/2019
| Approval of West Midlands Trains Limited's DPPP pdf icon PDF, 2,756 Kb
| West Midlands Railway Revised DPPP |
Archived decision letters
Licence holder | Status | Approval date | ORR decision letter |
---|
Abellio Scotrail
|
Approval
|
30/03/2015
| Approval of Abellio ScotRail CHP and DPPP pdf icon PDF, 1,394 Kb |
c2c
|
Approval
|
29/08/2014
| Approval of c2c's DPPP pdf icon PDF, 740 Kb |
East Midlands Trains
|
Review
|
10/03/2016 (Updated 01/10/2016 to reflect changes to Consumer Rights Act)
| Review of East Midlands Trains DPPP pdf icon PDF, 1,781 Kb
|
FTPE | Approval | 15/03/2016 | Approval of FTPE's DPPP |
FTPE
|
Review
|
29/01/2016
| Review of FTPE DPPP pdf icon PDF, 1,231 Kb |
Govia Thameslink Railway Limited
|
Approval
|
22/08/2014
| Approval of Govia Thameslink Railway Limited's DPPP pdf icon PDF, 2,355 Kb |
Great Western Railway
| Approval |
17/02/2016
| Review of Great Western Railway's DPPP pdf icon PDF, 2,077 Kb |
London Midland
|
Review
|
08/08/2016
| Review of London Midland DPPP pdf icon PDF, 886 Kb |
London North East Railway (LNER) | Approval | 09/08/2018 | Approval of LNER's DPPP |
LOROL
|
Approval
|
03/07/2014
| Approval of LOROL's DPPP pdf icon PDF, 888 Kb |
LOROL
|
Review
|
01/02/2016
| Review of LOROL's DPPP pdf icon PDF, 1,414 Kb |
MTR Crossrail
|
Approval
|
27/05/2016
| Approval of MTR Crossrail CHP and DPPP pdf icon PDF, 3,182 Kb |
Northern
|
Approval
|
17/03/2016
| Approval of Northern DPPP pdf icon PDF, 714 Kb |
Serco Caledonian Sleeper
|
Approval
|
05/03/2015
| Approval of Serco Caledonian's CHP and DPPP pdf icon PDF, 1,527 Kb |
South West Trains
|
Review
|
20/09/2016
| Review of South West Trains pdf icon PDF, 1,643 Kb |