Body
Components
Once we have given our approval to an Accessible Travel Policy (ATP), we will publish a decision letter. The letter will summarise any issues that were raised during the approval process, note areas of good practice or highlight areas where we feel a licence holder should particularly seek to improve its practices.
Operators are required to review their ATP annually or more frequently to ensure that they are as up-to-date as possible where there is a change in policy or procedure. Licence holders are still required to confirm to us that they have conducted an annual review, and that there has been no material change (if this is the case). If an operator is proposing significant or material changes to their ATP, ORR will undertake a review and approve the revised documents. Significant or material changes are where policy or procedure changes may have a significant impact, positive or negative, on a number of passengers
ORR can also require the licence holder to carry out a review of all or part of their ATP or the manner in which it has been implemented, with a view to determining whether any change should be made to it.
To view an operator's ATP, please visit its website.
Accessible Travel Policy (ATP) decision letters Collapse accordion Open accordion
The table below provides ATP decision letters and comments on the initial draft of each ATP from the Disabled Persons Transport Advisory Committee (DPTAC). These comments should not be read as comments on any final approved version of the ATP.
| Licence holder | Status | Date of approval | Stakeholder comments | ORR decision letter |
|---|---|---|---|---|
| ABM Technical Solutions Limited | Approval | 26 September 2023 | ABM ATP – September 2023 | |
| Arriva Rail London Limited | Approval | 29 March 2022 | Arriva Rail London ATP - March 2022 | |
| Avanti West Coast | Approval | 25 November 2019 | DPTAC comments | Avanti West Coast ATP- November 2019 |
| Caledonian Sleeper | Approval | 1 April 2020 | DPTAC comments | Caledonian Sleeper ATP - April 2020 |
| Chiltern Railways | Approval | 6 May 2021 | DPTAC comments | Chiltern Railways ATP-May 2021 |
| CrossCountry | Approval | 4 February 2021 | DPTAC comments | CrossCountry ATP - February 2021 |
| East Coast Trains Limited (Lumo) | Approval | 12 May 2021 | Comments | East Coast Trains Limited (Lumo) ATP - May 2021 |
| East Midlands Railway | Approval | 13 August 2019 | DPTAC comments | East Midlands Railway ATP - August 2019 |
| Eurostar International Limited | Approval | 18 November 2024 6 October 2023 | Eurostar revised ATP - November 2024 Eurostar ATP – October 2023 | |
| First TransPennine Express Limited (TPE) | Approval | 27 April 2021 | Comments | First TransPennine Express ATP - April 2021 |
| Grand Central | Approval | 4 February 2021 | DPTAC comments | Grand Central ATP – February 2021 |
| Great Western Railway | Approval | 4 February 2021 | DPTAC comments | Great Western Railway ATP – February 2021 |
| Greater Anglia | Approval | 29 March 2021 | DPTAC comments | Greater Anglia ATP - March 2021 |
| GTR | Approval | 3 December 2020 | DPTAC comments | GTR ATP - December 2020 |
| GTS Rail Operations Limited (Elizabeth Line) | Approval | 15 May 2025 | GTS Rail Operations ATP - May 2025 | |
| Hanson & Hall, Rail Services Solutions Ltd | Approval | 21 February 2023 | Hanson & Hall ATP – February 2023 | |
| Heathrow Express Operating Company Ltd | Approval | 23 July 2021 | Comments | Heathrow Express ATP - July 2021 |
| Hull Trains | Approval | 30 March 2021 | DPTAC comments | Hull Trains ATP- March 2021 |
| Keolis Amey Operations/Gweithrediadau Keolis Amey Limited | Approval | 11 August 2020 | Comments | Keolis Amey Operations ATP - August 2020 |
| London and Southeastern Railway Limited | Approval | 29 December 2020 | Comments | Southeastern Railway ATP - December 2020 |
| London North Eastern Railway (LNER) | Approval | 12 March 2021 | DPTAC comments | LNER ATP – March 2021 |
| London Southend Airport | Approval | 5 February 2020 | DPTAC comments | London Southend Airport ATP – February 2020 |
| London Underground Limited | Approval | 20 September 2024 | LUL ATP: November 2024 LUL ATP: September 2024 | |
| Merseyrail Electrics 2002 | Approval | 4 February 2021 | DPTAC comments | Merseyrail Electrics 2002 - February 2021 |
| Network Rail | Approval | 23 July 2021 | Network Rail ATP – July 2021 | |
| Northern Trains | Approval | 27 May 2021 | DPTAC comments | Northern Trains ATP- May 2021 |
| Scotrail | Approval | 12 March 2021 | Scotrail ATP - March 2021 | |
| South Western Railway Limited | Approval | 21 May 2025 | South Western Railway Limited ATP - May 2025 | |
| South Yorkshire Future Trams Limited | Approval | 18 March 2024 | Sheffield Supertram ATP - March 2024 | |
| Trenitalia c2c Rail | Approval | 8 March 2021 | DPTAC comments | Trenitalia c2c Rail - March 2021 |
| West Midlands Trains | Approval | 4 February 2021 | DPTAC comments | West Midlands Trains ATP - February 2021 |
Additional ATP letters Collapse accordion Open accordion
| Licence holder | Description | Status | Date of approval | Operator proposal letter | ORR decision letter |
|---|---|---|---|---|---|
| Avanti West Coast | Extension and expansion of Avanti’s existing trial, previously approved on 19 December 2024. | Approval | 16 May 2025 | Avanti West Coast's proposal: 13 May 2025 | ORR decision letter: 16 May 2025 |
| Northern Trains Limited | Proposal to trial an alternative process instead of the handover protocol at four stations, as allowed under section A1.2e of the ATP Guidance subject to ORR approval. | Approval | 13 May 2025 | Northern Trains Limited’s proposal: 24 April 2025 | ORR decision letter: 13 May 2025 |
| Avanti West Coast | Proposal to trial an alternative process instead of the handover protocol at three stations, as allowed under section A1.2e of the ATP Guidance subject to ORR approval. | Approval | 19 December 2024 | Avanti West Coast's proposal: October 2024 | ORR decision letter: 19 December |
| London North Eastern Railway (LNER) | Acceptance of LNER’s proposal to continue using the alternative process used in the trial period. | Approval | 26 June 2024 | LNER exemption proposal: April 2024 | ORR decision letter to LNER: June 2024 |
| London North Eastern Railway (LNER) | Proposal to use an alternative LNER-specific process instead of the handover protocol, as allowed under section A1.2e of the ATP Guidance subject to ORR approval. | Approval | 24 November 2023 | LNER exemption proposal: August 2023 | ORR decision letter – LNER November 2023 |
Disabled people's protection policy (DPPP) decision letters Collapse accordion Open accordion
The end column provides a link to the latest version of the operator's DPPP, where it exists, which has been updated by the licence holder but the changes made did not require regulatory approval as they were not deemed to be material.
| Licence holder | Status | Approval date | ORR decision letter | Link to current document |
|---|---|---|---|---|
| Abellio ScotRail | Review | 18/05/2016 | Review of ScotRail DPPP | - |
| Arriva Rail London (London Overground) | Approval | 27/10/2016 | Approval of Arriva Rail London (London Overground) DPPP | - |
| Arriva Rail North | Approval | 19/06/2017 (updated 10/07/2017 to amend a typo) | Approval of Arriva Rail North DPPP | - |
| Arriva Trains Wales | Review | 20/10/2016 | Review of Arriva Trains Wales DPPP | - |
| c2c | Review | 02/06/2016 | Review of c2c DPPP | - |
| Caledonian Sleeper | Review | 10/04/2017 | Review of Caledonian Sleeper DPPP | - |
| Chiltern Railways | Review | 17/03/2017 | Review of Chiltern Railways DPPP | - |
| CrossCountry | Review | 18/08/2016 | Review of CrossCountry DPPP | - |
| Eurostar | Review | 28/02/2017 | Review of Eurostar DPPP | - |
| First Greater Western | Review Review | 07/06/2017 18/12/2018 | Review of First Greater Western DPPP Revised Great Western DPPP – December 2018 | - |
| Glasgow Prestwick Airport | Review | 29/09/2016 | Review of Glasgow Prestwick Airport DPPP | - |
| Govia Thameslink Railway and Southern | Review | 25/05/2016 | Review of Govia Thameslink Railway and Southern DPPP | - |
| Grand Central | Review | 16/01/2017 | Review of Grand Central DPPP | - |
| Greater Anglia | Approval | 06/10/2016 | Approval of Greater Anglia DPPP | - |
| Heathrow Express Operating Company Ltd | Approval | 16/05/2019 | Approval of Heathrow Express DPPP | - |
| Hull Trains | Review | 20/09/2016 | Review of Hull Trains DPPP | - |
| Locomotive Services (TOCs) Limited | Approval | 03/08/2017 | Approval of Locomotive Services (TOCs) Limited's DPPP | - |
| London North East Railway (LNER) | Review | 03/05/2019 | Review of LNER DPPP | - |
| London Underground Limited | Approval | 18/07/2019 | London Underground Interim DPPP Approval | - |
| Merseyrail | Review | 04/08/2016 | Review of Merseyrail DPPP | - |
| Network Rail | Review | 04/08/2016 | Review of Network Rail DPPP | - |
| Rail Operations Group | Approval | 25/07/2016 | Approval of Rail Operations Group DPPP | - |
| Southeastern | Review | 22/04/2016 | Review of Southeastern DPPP | - |
| Stobart Rail | Review | 26/08/2016 | Review of Stobart Rail DPPP | - |
| South Western Railway Limited | Review | 17/07/2019 | Review of South Western Railway DPPP | - |
| TfL Rail | Review | 24/10/2016 | Review of TfL Rail DPPP | - |
| TransPennine Express | Approval | 03/10/2018 | Approval of TransPennine Express DPPP | - |
| Transport for Wales | Approval | 26/09/2018 | Approval of Transport for Wales DPPP | TfW Rail Policy |
| Tyne and Wear Metro | Review | 28/02/2017 | Review of Tyne and Wear Metro DPPP | - |
| Vintage Trains | Approval | 04/08/2018 | Approval of Vintage Trains DPPP | - |
| West Midlands Trains Limited | Review | 21/03/2019 | Approval of West Midlands Trains Limited's DPPP | West Midlands Railway Revised DPPP |
Archived decision letters Collapse accordion Open accordion
| Licence holder | Status | Approval date | ORR decision letter |
|---|---|---|---|
| Abellio Scotrail | Approval | 30/03/2015 | Approval of Abellio ScotRail CHP and DPPP |
| c2c | Approval | 29/08/2014 | Approval of c2c's DPPP |
| East Midlands Trains | Review | 10/03/2016 (Updated 01/10/2016 to reflect changes to Consumer Rights Act) | Review of East Midlands Trains DPPP |
| FTPE | Approval | 15/03/2016 | Approval of FTPE's DPPP |
| FTPE | Review | 29/01/2016 | Review of FTPE DPPP |
| Govia Thameslink Railway Limited | Approval | 22/08/2014 | Approval of Govia Thameslink Railway Limited's DPPP |
| Great Western Railway | Approval | 17/02/2016 | Review of Great Western Railway's DPPP |
| London Midland | Review | 08/08/2016 | Review of London Midland DPPP |
| London North East Railway (LNER) | Approval | 09/08/2018 | Approval of LNER's DPPP |
| LOROL | Approval | 03/07/2014 | Approval of LOROL's DPPP |
| LOROL | Review | 01/02/2016 | Review of LOROL's DPPP |
| MTR Crossrail | Approval | 27/05/2016 | Approval of MTR Crossrail CHP and DPPP |
| Northern | Approval | 17/03/2016 | Approval of Northern DPPP |
| Serco Caledonian Sleeper | Approval | 05/03/2015 | Approval of Serco Caledonian's CHP and DPPP |
| South West Trains | Review | 20/09/2016 | Review of South West Trains |
| Virgin Trains East Coast | Review | 29/09/2016 | Review of Virgin Trains East Coast DPPP |
| Virgin Trains | Review | 28/11/2016 | Review of Virgin Trains DPPP |