Rail

Tiger queens

8 March 2022
Reflections for International Women's Day 2022 by Claire Brooks, Louise Butcher, Grace Marsella, Jo Morphet, Toromo Nworji, Sophie O'Brien and Sneha Patel.

Network Rail's Network Code

22 February 2022
This page sets out the background of Network Rail’s Network Code, which is the set of rules behind the contractual relationship between Network Rail and the passenger and freight operating companies that run trains on their infrastructure.

Prohibition notices

21 February 2022
Our inspectors normally enforce health and safety standards by giving advice on how to comply with the law. Sometimes they must order people to make improvements by issuing them with a notice, for example a prohibition notice, which prohibits an activity until remedial action has been taken.

ROGS

16 February 2022
The regulatory requirements for managing safety on the railways, tramways and other guided transport systems. This page details who needs to comply and what they must do to meet minimum standards in Great Britain.

Tickets and fares

16 February 2022
We are not the regulator for fares and have no role in relation to penalty fares.

Rail regulator’s review could reduce costly ticket refund admin fees

16 February 2022
The Office of Rail and Road (ORR) has today called on train ticket retailers to reflect the actual costs incurred when charging administration fees on train ticket refunds. Although the current cap on admin fees is set at £10, ORR has found that on average the actual costs of processing refunds amount to less than £5.

Determined appeals under Network Rail's Network Code

14 February 2022
Under Part M of Network Rail's Network Code, a party can appeal to ORR against any determination made by the relevant panel of the Access Disputes Committee which it considers to be wrong or unjust because of a serious procedural or other irregularity.
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