Social media use

Information about ORR social media policies

ORR Social Media Channels

ORR Twitter policy

ORR’s twitter channel @railandroad is managed by our communications team, on behalf of colleagues across the department.

We do not use automation tools, e.g. RSS feeds to generate tweets.

Tweets may include alerts about:

  • announcements
  • press releases
  • new content published on our website
  • new content uploaded to other digital channels e.g. YouTube
  • content from speeches, blogs and other ORR publications
  • invitations to consult
  • information from our leadership team about what they’re doing
  • occasional live coverage of events

We will use hashtags where appropriate to gain greater awareness for ORR content and promote our activities to wider audiences.


If you follow us on Twitter we may follow you back.

Being followed by us does not imply endorsement of any kind.

@replies and direct messages

We welcome feedback, ideas and engagement from all our followers. However, we are not able to reply individually to all the messages we receive via Twitter.

Members of ORR’s communications team read all @replies and direct messages and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in the organisation.


We will update our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

All ORR social media:

ORR staff are expected to adhere to the Civil Service Code in their online, as well as offline communications.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.