Annual report and accounts 2022 to 2023
19 July 2023
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This is the HTML version of the Office of Rail and Road annual report and accounts for the period 1 April 2022 to 31 March 2023.
About ORR
Executive directors
6 July 2023
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Details of our Executive Directors leadership team.
My introduction to engineering
23 June 2023
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Like many other female engineers, at university, I was one of six women in a class with 50 men for my degree in Civil and Structural Engineering in Hong Kong.
ORR Business Plan 2023-24: driving improvements for rail and road users
11 May 2023
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We’ve recently published our business plan for 2023-24. Here some of our senior management team talk about their priorities for the year.
ORR's business plan
18 April 2023
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Our aim is to protect the interests of road and rail users, and our business plan sets out how we intend to do so.
Rail punctuality leading complaints as regulator intervenes over Grand Central and CrossCountry response times
6 April 2023
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Punctuality and reliability continued to be the top cause for passenger complaints accounting for 18.6% of all rail passenger complaints between 1 October to 31 December 2022. Crowding (12.1%) and issues with ticketing and refunds (9.2%) complete the top 3 complaint categories.
National Apprenticeship Week 2023
10 February 2023
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ORR communications apprentice Daniel Saunders shares his experience of the programme.
Supporting wellbeing as a mental health first aider
16 January 2023
Better regulation
19 December 2022
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We work to create a regulatory and monitoring environment which is in the interests of rail and road users.
Rolling stock companies
5 December 2022
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Rolling stock leasing companies (ROSCOs) own most of the coaches, locomotives and freight wagons on the rails, which they hire out to train and freight operating companies.