Ticketing & Fares

Retail market review conclusions

7 September 2015
ORR’s Retail Market Review focused on who sells tickets, what tickets are sold, where and how tickets are sold, and the ticket format. We considered this from the point of view of the industry rules and practices that govern how all retailers (train operating companies (TOCs) and third party retailers) sell tickets.

How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?

Content archived on 21 November 2024

13 July 2015
3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

How can we make the rail ticket market more innovative and stimulate competition to benefit passengers?

Content archived on 21 November 2024

3 July 2015
3 July 2015 At the Office of Rail and Road (ORR), we've been conducting a review of the rules and regulations governing the way tickets are sold, what tickets are sold and the format tickets are provided in (eg orange credit card-sized paper ticket or smart card). We want to know whether these regulations are getting in the way of passengers benefitting from better service and more innovation

ORR welcomes new industry code on transparent ticketing practices

Content archived on 21 November 2024

24 March 2015
The Office of Rail Regulation (ORR) has welcomed the rail industry's commitment to a new code of practice on providing clear and transparent ticket information to passengers, to help them make the right choices.

Buying a train ticket

19 March 2015
Information to help you understand the differences between rail tickets, why these might be important to you, and some other hints and tips.

Rail regulator launches ticketing market review

Content archived on 21 November 2024

20 February 2014
The Office of Rail Regulation (ORR) has launched a review of the rail ticketing market to understand whether arrangements for selling rail tickets are encouraging innovation and competition to the benefit of passengers.

Fares and penalty fares

6 December 2013
We are not the regulator for fares and have no role in relation to penalty fares.
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