Rail passengers

By Marcus Clements, Head of Consumer Policy

This year the Office of Rail and Road (ORR) has identified and responded to almost 40 cases where the conduct of a train company in Great Britain was potentially harming the interests of passengers.

Network Rail Scotland has saved more than £46 million in the first year of the new control period 6 (CP6) as it looks to deliver £347 million efficiency savings over five years. Meanwhile passenger train performance was below target, according to the 2019-20 annual assessment of Network Rail published by the Office of Rail and Road (ORR) today (2 July).

Network Rail has saved more than £385 million in the first year of the new control period 6 (CP6) as it looks to deliver £3.5 billion of efficiency savings over the next five years, however passenger and freight performance varied by region, according to figures contained in the 2019-20 annual assessment of Network Rail published by the Office of Rail and Road (ORR) today (2 July).

Passengers will be able to claim compensation more easily when their train is delayed under a new licence condition proposed today by the Office of Rail and Road (ORR).

The Office of Rail and Road (ORR) is urging people to stop taking unnecessary risks around the railway as figures from Network Rail show an average of 34 incidents a day.

By Robert Beveridge, Principal Inspector for the Western Route.

Rail passenger journeys in Great Britain saw a dramatic fall towards the end of the quarter ending in March of this year following the impact of the coronavirus, as people heeded government advice against all unnecessary travel.

The Office of Rail and Road (ORR) has today published its conclusions from its investigation into Network Rail's (NR) impact on poor performance in NR's North West and Central (NW&C) region.

Welcome to our June newsletter.