Types of crowding

An explanation about the three specific areas of passenger overcrowding about which we have a concern: during emergency evacuations; on platforms and stations; and on underground routes in hot weather. 

Although we do not have overall responsibility for crowding on trains, there are specific situations where we are focused and can enforce legislation.

During emergency evacuations

In most instances it is far safer for passengers to stay on board a train after an incident rather than get out. This is because of the presence of other train movements and 'live' tracks.

On platforms and stations

Station operators' safety responsibilities include developing and using the strategic and day-to-day management procedures for dealing with crowded platforms. These usually involve station managers taking specific action to control access to platforms when necessary to regulate overcrowding.

On underground routes in hot weather

Rolling stock and infrastructure failures in deep tunnels can cause more specific health concerns. This is due to the increased temperatures and reduced ventilation that may be encountered by passengers on delayed and overcrowded carriages, particularly during summer months.

In such cases health and safety law requires employers to put arrangements in place to reduce the risks, and this includes balancing whether it is safer to de-train passengers, despite the different risks this may pose.